Shipping policy

Order Cut-off, Processing and Delivery Times

We endeavour to ship your order within 24 hours, however please allow up to 2-3 working days for order to be processed before being shipped.

Orders made from Monday to 1pm Thursday

Usually processed and shipped in 24 hours, latest despatch is Friday before 10am.

Orders made between 1pm Thursday to Sundays

Orders will be processed the following Monday onwards.

Delivery Times

Orders despatched Mondays to Thursdays: delivered next day by 1pm.
Orders despatched Fridays: delivered Monday by 1pm.
Orders despatched Fridays with additional Saturday Delivery purchase: delivered Saturday by 1pm.

Postage

We use Royal Mail within the UK and orders are shipped with Tracking, Signature, plus guarantees for loss and damages for reasons due to transit.

Free Next Day Delivery for orders £90+: Postage for delivering within the UK is FREE for orders £90+. Otherwise, the postage is £7.95 for weekday deliveries.

Saturday Delivery for additional £6.70: If you're looking to receive the order on a Saturday, you'll need to order by Thursday 1pm and purchase a £6.70 Saturday Delivery Service. Without this add-on, Royal Mail will deliver on Mondays orders despatched on Fridays.

Scheduled Pick up in London and Final Sale

You have the option to pick up your order in person and do a thorough inspection, including testing with clean water which Susurri will provide.

Pick-up orders are usually ready in 1-2 days. We can hold the product for you for 4 weeks.

Instructions for scheduling an agreed pick-up date and time will be sent to your order email address after order is paid confirmed.

Please note that, after accepting the item through in-person inspection, the order becomes a Final Sale and no exchange or refund will be accepted afterwards.

The pick-up location is in a local café as Susurri Shop does not have a public, physical storefront. Brewed Online is not affiliated with Susurri Shop in any way.